Refund Policy

At Get Cheeky, all products are made to order in limited batches. Freshness is important to us and our turnaround time is very short. Planning and ingredient purchases begin immediately after the order day closes, and production begins at 6:00 AM the morning after you place your order.

NOTE: For the reasons listed above all sales are considered final once production begins. After 6:00 AM the day after the order is placed, all orders become NON-REFUNDABLE AND CAN NOT BE RESCHEDULED.

CANCELLATIONS
Orders from our weekly drops may be canceled up until 6:00 AM the day after order placement.  (See NOTE above.)

Please see our Events & Special Orders page for our special order cancellation policy.

PICKUP RESPONSIBILITY
Customers are responsible for picking up orders during the established pickup windows.

UNCLAIMED ORDERS

Orders not picked up by the end of the final established pick up window for the order day are considered abandoned and WILL BE DISCARDED WITHOUT REFUND OR REPLACEMENT unless prior arrangements have been approved by Get Cheeky.

PERISHABLE PRODUCTS
Due to the perishable nature of our products, refunds or exchanges are not offered once an order has been picked up.

PRODUCT QUALITY
If there is an issue with your order related to quality or accuracy, please contact us within 24 hours of pickup at hello@getcheekycookies.com so we can review the situation.

ALLERGEN NOTICE
Products are made in a home kitchen operating under California Cottage Food laws and may contain or come into contact with common allergens including wheat, milk, eggs, soy, peanuts, and tree nuts.

WE CANNOT GUARANTEE ANY PRODUCT IS ALLERGEN-FREE.