FAQ

Pickup & Ordering

Do you ship cheekies?
No. All cheeky orders are local pickup only.

Can I order apparel and merchandise for shipping?
Yes. Apparel and/or merchandise only orders may currently be shipped anywhere within the US and is usually ready for pick up or delivery within 5-8 days.

What happens if my cart contains both cheekies and apparel/merchandise?
Mixed carts become pick up-only orders because cheekies cannot be shipped. Please order apparel and merchandise for shipping separately.

Where is pickup located?
Our pickup location is in Orangevale, California.

Do you offer delivery?
We offer free delivery within a 15 mile radius on orders of $100.00 or more. Orders outside the 15 mile radius require a custom quote. 

What if I need to cancel my order?
Orders may be canceled up until 6:00 AM the day after the order is placed. After 6:00 AM the day after order placement orders are non-refundable and can not be rescheduled. (See our Events & Special Orders webpage for information regarding special order cancellation.)

Product Information

How big are the cheekies?
Our signature cheekies are massive 5"x1" dessert cookies that weigh at least 8 oz each. Most weigh more than 8 oz. 

How many people does one cheeky serve?
Typically 2–4 people depending on how generous you're feeling 😏

Are all flavors available every week?
No. Flavors rotate weekly as part of our weekly Active Case Files.

Are cheekies allergen free?
Cheekies are produced in a home kitchen operating under California Cottage Kitchen Food laws and are not made in an allergen-free facility. Products may contain or come in contact with equipment that produces products containing:

  • wheat
  • dairy
  • eggs
  • soy
  • peanuts
  • tree nuts
  • coconut

WE CANNOT GUARANTEE THAT ANY PRODUCT IS ALLERGEN-FREE.

Do you offer gluten-free products?
We currently do not offer any gluten-free products. 

Apparel

What sizes are available?
Sizes vary by item. Most apparel is available from Small to XXXL, with some XS availability and kids sizes available. Please see individual products for details or contact us directly if you need a size not listed.

Can apparel and merchandise be picked up locally?
Yes. Apparel and merchandise can be either shipped or picked up locally.

Payments

Which payment methods are accepted?
We accept major credit cards, Shop Pay, Apple Pay, PayPal, Google Pay, and other supported Shopify payment methods.

Do you accept electronic checks for large orders?
No. We do not accept electronic checks for any size order. 

Do you accept Venmo, Cash App, or Zelle?
We currently accept all major credit/debit cards and Venmo through secure checkout.

DIRECT VENMO, CASH APP, OR ZELLE PAYMENTS ARE NOT CURRENTLY ACCEPTED.